Cancellation and Refund Policy
Effective Date: 01 Jan 2025
At StenoGuru.com, we value our customers and strive to provide the best services and products. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed.
- Cancellation Policy
1.1 Service Subscription Cancellation
- Customers may cancel their subscription at any time through their account settings or by contacting our support team at [info.stenoguru@gmail.com].
- Cancellations made before the next billing cycle will prevent future charges, but no refunds will be provided for the current billing period.
1.2 Course and Training Program Cancellation
- Customers can not cancel a purchased course or training program after successful purchase.
- After purchase online course, no refunds will be issued.
- If a course or program is cancelled by StenoGuru.com, a full refund will be provided to all enrolled users.
- Refund Policy
2.1 Eligibility for Refunds
- Refunds are applicable only in cases where services or products have not been accessed, downloaded, or used.
- If there is a technical issue preventing access to a service or course, customers must report the issue within [7] days to be eligible for a refund.
- Refunds are not applicable for discounted or promotional purchases unless explicitly stated.
2.2 Processing of Refunds
- Approved refunds will be processed within [7] business days and credited to the original payment method.
- Customers will receive a confirmation email once the refund is initiated.
- In case of delays beyond the standard processing time, customers may contact their bank or payment provider.
- Exceptions
- No refunds or cancellations will be allowed for digital downloads, completed training sessions, or customized services once delivered.
- If a customer is found to be violating our terms of service, StenoGuru.com reserves the right to deny a refund.
- Contact Us
For any cancellation or refund-related queries, please reach out to us at:
- Email: info.stenoguru@gmail.com
- Phone: 917817991037
- Address: Kaaya Goods and Services, Bhagwan das road- Dehradun (Uttarakhand)
We appreciate your understanding and cooperation. Thank you for choosing StenoGuru.com!